He’s talking about phones — again. A cautionary tale of technical outcomes and incomplete information. Strap in… Recently my team and I completed a long-overdue VoIP project, spurred on by building a new 60,000-square-foot addition and needing something more modern than a copper-based, expensive PRI system (from 2001 maybe?) with proprietary VoIP clients grafted on…
For years as an IT diagnostician, my most sought-after skill was being able to know someone’s mind (and thus their technology needs) well enough to anticipate needs, or at the least being able to translate needs into something I can deliver. Later as an IT Director and V-P, when onboarding beginner Tier 1 tech support…
Every now and again, I have a technology-themed “Marcel Proust Moment”… In the first volume of Marcel Proust’s ‘Remembrance of Things Past,’ he dunks a cookie into his tea and immediately he’s transported back, into a reverie and remembrance of his life years before. That’s how I feel when I hear the latest news about Pine,…
October 26, 2017 One of the best parts of my profession involves being a tireless seeker of truth, and by extension, information. It’s been a part of me forever. When I was growing up minor arguments would erupt at the dinner table that would be solved by me rushing to the bookshelves, grabbing a World…
October 3, 2017 RIP, Tom Petty… This week I’m at the United Way’s Finance, Talent, and Technology Management Forum in Dallas. It’s my first time here — the UW has recently added “Technology” to the roster of this conference, and it’s been a wonderfully refreshing opportunity to learn and discuss all the big-picture tech issues,…
When I was a Business Administration student (and Organizational Behavior in particular), we were taught about Maslow’s Hierarchy of Needs. Some of which might actually be appropriate…I’ll not bore you with the whole thing, but the essence is that people have to have their basic needs (food) met before they can move up to safety…
I love my Dyson vacuum. It’s a DC14 Animal, and I regularly take it apart and put it in the dishwasher by itself to clean every cyclonic chamber and HEPA filter. I always say: “I like things that just WORK.” With proper maintenance and care, this thing does. It’s 11 years old now and still…