Dear AT&T…

To:     AT&T, Uverse Division Fr:     Gary Szabo, a loyal but disgruntled customer   Dear AT&T: I’m writing to recommend some changes to your next version of the Pace 5031NV DSL modem, aka “the 2WIRE Uverse modem.” I UNDERSTAND…

Leadership & Reputation Academy

Awhile back, I changed the blog header up top to  “Leadership, Technology, Design.”  I feel that’s a better teaser for what you’ll find when you visit… Looking back, even my tech-related musings have been more about technology leadership than pure…

“Would You Rather…”

December 29, 2017 Gather round, kiddies — we’re going to talk about business ethics. Wait!  Don’t run away! When my wife worked at Group Health Cooperative in Seattle, one of her coworkers used to ask interesting interview questions to get…

Pining for PINE

Every now and again, I have a technology-themed “Marcel Proust Moment”… In the first volume of Marcel Proust’s ‘Remembrance of Things Past,’ he dunks a cookie into his tea and immediately he’s transported back, into a reverie and remembrance of his…

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